Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be eligible for return and it should be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Note: All items are eligible for return except mattresses aren't eligible

To start a return, you can contact us at the following email: Awdstore23@gmail.com Or at the following number: +971526317111 

Please note that there is a return shipping fees (Depends on area) that be on you if you decide to return the item after the delivery team leaves your place. And we have to come again to collect the item. 

Please note that returns should be in good condition(Not damaged or Scratched) same as it has been received so the return could be accepted otherwise we can't accept the return and can't refund. The return will need to be sent to the following address:  ALAWAD GENERAL TRADING , Nadd Al-Hamar Road, Shop 16, Dubai DU, United Arab Emirates



You can always contact us for any return question at Awdstore23@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at awdstore23@gmail.com.